PEARLS OF SCOTLAND

Terms & Conditions

Version 1.1 | Last updated: August 23, 2026

1. About Pearls of Scotland

These Terms & Conditions apply to purchases made through the Pearls of Scotland website and online store.

Pearls of Scotland
Kievitstraat 10
1221 KZ Hilversum
The Netherlands
Chamber of Commerce (KVK): 32113889
VAT identification number: NL001972710B78
Email: info@pearlsofscotland.com

Pearls of Scotland is a registered trade name in the Dutch Chamber of Commerce (KVK) Handelsregister. By placing an order through our website, you agree to these Terms & Conditions. These Terms do not affect mandatory consumer rights that cannot legally be excluded or limited.

2. Our products

Pearls of Scotland offers photographic artwork and other products featuring photography and designs associated with Scotland. Products may include photographic prints, framed artwork, calendars, cushions, home décor, wall art and other products made available through the store.

Products may be produced on demand by professional fulfilment partners, including Gelato. Product images are intended to represent the product. Colours and appearance may vary slightly because of screens, materials, printing processes and normal production tolerances. Such normal variations do not necessarily constitute a defect.

3. Product availability

We may change product specifications, discontinue products, introduce new products, correct errors in product descriptions or prices, and limit product availability or delivery destinations. We will not deliberately substitute a materially different product without informing you.

4. Prices, taxes, customs and duties

Prices are displayed in the currency shown on the website. VAT and other taxes will be included or displayed as required by applicable law. Standard shipping is currently provided free of charge to destinations to which Pearls of Scotland actively offers delivery. Any optional premium or alternative delivery service, if offered, and any other applicable charges will be shown before purchase.

Many orders are produced locally or regionally through our fulfilment network. This can reduce or eliminate cross-border customs charges, but local production cannot be guaranteed for every product or destination. Where an order is shipped across a customs border, import duties, local taxes, customs clearance fees or similar charges may apply.

Where duties or taxes are collected by Pearls of Scotland at checkout, this will be reflected in the checkout total. Where they are not collected at checkout, the customer may be responsible for charges imposed by the destination country. Nothing in this clause overrides mandatory tax or consumer law.

5. Orders

When you place an order, you are offering to purchase the selected products. We normally send an order confirmation by email. We may refuse or cancel an order where a product is unavailable, there is an obvious pricing or description error, payment cannot be processed, fraud or misuse is reasonably suspected, or delivery to the selected destination is not possible. If we cancel an order after receiving payment, we will refund the cancelled amount.

6. Made-to-order production

Many Pearls of Scotland products are produced only after an order has been placed. Once production has started, operational cancellation may no longer be possible. This does not remove any statutory right of withdrawal or other mandatory consumer right that applies to the order.

7. Payment

Payment must be completed using a method offered at checkout. Payment services may be provided by third parties including Mollie and PayPal. Pearls of Scotland does not intentionally store complete payment-card details on its own systems.

8. Delivery

Delivery dates and times are estimates unless a specific guaranteed delivery date has been expressly agreed. Production and delivery times can vary by product, destination, production location, carrier, customs processing and circumstances outside our reasonable control. See our Shipping Policy for further details.

9. International orders

Customers are responsible for providing a complete and accurate delivery address and for complying with applicable import requirements. Taxes, duties and customs treatment are described in section 4 and in our Shipping Policy.

10. Defective, damaged or incorrect products

If a product arrives damaged, is defective, is incorrectly produced, is materially different from what you ordered, or otherwise does not conform to the contract, contact Pearls of Scotland before returning or disposing of it. We may request photographs and other information reasonably necessary to investigate the issue.

Where a product does not conform to the contract, we will provide the remedy required by applicable law. Depending on the circumstances, this may include repair, replacement, price reduction or refund. Our obligations to you are not limited by the separate commercial policy of our fulfilment provider.

11. Withdrawal, returns and personalised products

Our Returns & Refunds Policy forms part of these Terms. For consumers who have a statutory right of withdrawal, that right remains unaffected. Under EU consumer law, distance purchases generally carry a 14-day withdrawal period, subject to statutory exceptions.

A statutory exception can apply to goods made to the consumer's specifications or clearly personalised. A standard catalogue product is not treated as excluded merely because it is produced after the order is placed. See our Returns & Refunds Policy and Model Withdrawal Form.

12. Intellectual property

All photographs, images, artwork, graphics, logos, text and other creative material displayed on the Pearls of Scotland website are protected by applicable intellectual property laws. Unless otherwise stated, these materials are owned by Pearls of Scotland or used with permission from the relevant rights holder.

Purchasing a physical product containing one of our photographs does not transfer copyright, reproduction rights or commercial-use rights. You may not reproduce our photographs, scan or digitally copy purchased artwork for redistribution, sell or license our photographs, use them commercially, remove copyright information, or create derivative products from them without permission.

13. Website content

We make reasonable efforts to keep information accurate but cannot guarantee that every description, image, price or other item will always be error-free. We may correct errors and update information where necessary.

14. Third-party services

Our store relies on third-party service providers including Shopify, Gelato, Mollie, PayPal, Meta and shipping providers. These providers may have their own terms and privacy policies. Our use of third-party fulfilment does not transfer our contractual responsibility to you as the seller.

15. Limitation of liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful. Mandatory consumer rights and liability that cannot legally be excluded remain unaffected. Subject to those limits, Pearls of Scotland is not liable for indirect or consequential losses to the extent permitted by applicable law.

16. Events outside our reasonable control

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, war, strikes, transport disruption, customs delays, widespread technical failures, carrier disruption, pandemics or other extraordinary circumstances. Mandatory consumer rights remain unaffected.

17. Complaints and dispute resolution

If you have a complaint, please contact us first at info@pearlsofscotland.com. We will make reasonable efforts to resolve complaints promptly and fairly.

Where applicable, consumers may have access to an independent alternative dispute resolution (ADR) body or other consumer redress mechanism in their country. Pearls of Scotland does not claim affiliation with a specific Dutch disputes committee unless such affiliation is expressly stated on our website.

The former European Commission Online Dispute Resolution (ODR) platform has been discontinued and is therefore not referenced as a complaint channel in these Terms.

18. Applicable law

These Terms are governed by the laws of the Netherlands, subject to mandatory consumer protection laws applicable in the country where the consumer resides. Nothing in this clause removes mandatory rights available to consumers under applicable law.

19. Changes to these Terms

We may update these Terms from time to time. The version applicable to an order will normally be the version in force when the order is placed, unless applicable law requires otherwise.

20. Contact

Pearls of Scotland
Kievitstraat 10
1221 KZ Hilversum
The Netherlands
Chamber of Commerce (KVK): 32113889
VAT identification number: NL001972710B78
Email: info@pearlsofscotland.com